Remote IT Support Plans

Connected 360's technical support services plans can dramatically reduce costs and resources by up to 40%, and also benefit from a premium level of technical support by our certified team.

Small, medium businesses and organizations can greatly benefit by outsourcing their IT Support. If done correct, outsourcing your IT Support can reduce costs and dramatically increase user satisfaction by rapidly resolving issues with greater expertise.

Benefits of Outsourcing​

No business is the same; therefore, their IT requirements will always differ. At Connected 360 we understand this which is why we create remote IT support plans designed to fit your needs and flexible enough to grow as you grow.

Support Plan Options

Connected Essentials

Connected Essentials includes the following:

Service Delivery

  • 24x7 Technical Support
  • Essentials SLA Support
  • Account Management

Maintenance and Alerts

  • Server & Workstation Patching
  • 24x7 network monitoring
  • 24x7 infrastructure montoring
  • NOC alert notification

Remote Support

  • Remote Support
  • Infrastructure Support
  • End-User Support
  • Office 365 Support
Connected Pro

All the benefits of Connected Essentials plus:

  • Business Software Support (up to 5 apps)
  • Vendor Management
  • VoIP Support (optional)
  • On-site Support within GTA (optional)
  • Scheduled Visits (optional)
Connected Premium
All the benefits of Connected Essentials and Pro combined

Need Remote IT Support?

Speak to our professional team today to know more about remote IT support we provide

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